Telecommunications Project Manager Service Delivery

Location: Bulgaria. Full-time. Remotely.

Work format:

During USA hours EST (from around 3 pm to 11pm – 12am BG time).

About the company:

The company delivers hyperconnectivity for enterprise offices and mobile employees worldwide. Utilizing technologies such as SD-WAN, wireless, UCaaS and managed network services, The team designs innovative solutions that simplify complex networking and deliver results.

Role Overview:

The Telecommunications Project Manager Service Delivery is responsible for ensuring the successful delivery of high-quality services to customers. They lead internal teams, manage vendors, and collaborate with stakeholders to meet or exceed customer expectations.This role involves overseeing service implementation, resolving issues, and maintaining effective communication throughout the project lifecycle.

Skill Requirements:

• Proficiency in project management principles, software development life cycle, data center management, and accounts receivable/accounts payable.
• 3 years of experience interfacing with customers/clients and circuit delivery process.

Key Responsibilities:

• Customer Expectations: Consistently meet or exceed customers’ expectations by ensuring service delivery aligns with agreed-upon service levels.
  
• Internal Leadership: Lead internal teams and task forces to achieve project goals.
  
• Status Meetings: Regularly schedule status meetings with internal and external vendors, stakeholders, and customers.
  
• Issue Resolution: Resolve and/or escalate issues promptly to prevent project delays or scope impacts.
  
• Preparedness: Ensure all necessary equipment, construction, permits, vendors, and customer readiness are in place for successful service implementation.
  
• Status Reports: Develop detailed status reports for management, including internal metrics and results.
  
• Project Tracking: Oversee operational management and reporting for a portfolio of services, ensuring compliance with service level commitments.
  
• Incident Management: Handle major service incidents, acting as a senior escalation point.