Location: Eastern and Central Europe.

Work format:

The position is shift-based and requires work during nights and weekends., work is done remotely. Most of the shifts will be done during Friday, Saturday & Sunday, but part of the shift migh be in the middle of the week. Shifts will be planned together to the weeks ahead.

Company:

The company is offering exciting opportunities to work on innovative projects with top-tier developers and researchers across Eastern and Central Europe.

Role Description:

The company is looking to grow their support team with hard-working, tech-savvy support agents to take part in the journey. Providing support is the backbone of the job, but you’ll also regularly take part in QA, give product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

Skill Requirements:

• Native or high-level English.
• Strong communications skills.
• Solid technical capability and a passion for learning new technologies, products, and methodologies.
• L2 or L3 support experience OR software developer experience.
• API/Postman usage experience.
• 1+ years in a customer-facing role - an advantage.
• Experience with web technologies and scripting languages - an advantage.
• Experience working with SQL or log file reading- an advantage.
• Recommendations from ex-managers are a big plus – will be required only as the last step in the process.

Key Responsibolities:

• Be our front line- Provide support to enterprise customers on our products and services.
• Develop expertise in our products and stay up to date on new features and improvements.
• Work with Product and R&D to investigate issues and provide usability feedback from customer.
• Find creative solutions to clients’ challenges.
• Take part in company projects based on your abilities and interests. We’re a young and growing company. We like it when people take initiative and learn new skills.