About the company:
Our client is an iGaming service provider, which offers Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
Role overview:
The company is seeking a highly skilled and motivated Risk and Fraud Manager to join their dynamic team in Malta. This role consists of managing daily operations, including document and withdrawal processing, process maintenance, and the investigation of suspicious accounts. Responsibilities also include, monitoring deposits, adhering to AML and fraud prevention practices, developing procedures as needed, and motivating team leaders and staff. Additionally, the role involves handling chargebacks, ensuring timely compliance with SLAs, and safeguarding the company against general fraud and bonus abuse.
Working format:
4 days/week from the office.
Skill Requirements:
- Experience in Managing a Risk and Fraud team.
- PSP product experience considered an asset.
- Knowledge of chargebacks for both Cards and Bank accounts.
- Experience in setting up and maintaining processes.
- Possess strong leadership skills and experience in motivating agents through one to ones, team meetings and overall strong communication skills.
- Approachable and fair.
- Experience in maintaining fraud tools, both inhouse and external solutions.
- Understanding of compliance and regulatory frameworks.
- Strong ability to drive excellence through quality checks and trainings.
- Making solid decisions while keeping in mind the adaptability of the challenging and fast paced gaming industry.
Key Responsibilities:
- Actioning Fraudulent accounts and Bonus abuse.
- Guardian of the terms and conditions.
- Distribution of tasks and responsibilities of the Risk and Fraud team.
- Mentoring and guiding team leaders, seniors and agents.
- Leading and ensuring 1-1’s and employee development.
- Overseeing suspicious and fraudulent trends indicating potential generic issues regarding payment operations.
- Ensuring that KYC documents and withdrawals are processed in a timely manner with aim of meeting SLAs and ensuing good quality.
- Ensuring task handover is compiled accordingly.
- Making sure you are up to date with the latest AML laws and requirements and ensuring the company is compliant with the updated AML directives.
- Working closely with Money Laundering Reporting Officer (MLRO) on a daily basis to share information, best practices and implement new processes and strategies.
The company offers:
- Attractive remuneration package.
- Wellness benefit (after probation).
- Optician/Spectacle and Blue Lens Benefit (after probation).
- Health Insurance (after probation).
- Breakfast/lunch all week.
- Monthly snacks allowance.
- Training support.
- Refer a friend bonus.
- Modern office facilities.
- Exciting Company Events.
- Monthly beer Fridays.
- Relocation package (if applicable).