Responsibilities:
• Monitor IT systems and networks using specialized monitoring tools.
• Resolve first-level issues and escalate unresolved incidents to the appropriate teams.
• Perform routine maintenance of systems and applications.
• Document incidents and resolutions.
• Task planning
• Follow-up, update, and write technical procedures
Qualifications and Skills:
• Experience in IT operations, with a good understanding of operating systems, networks, and
applications.
• Ability to use monitoring and incident management tools.
• Analytical skills and responsiveness
• Knowledge of Unix, Linux, and Windows tools.
• Spoken French
• Knowledge of ITIL principles and certification will be advantageous.
The company offers
• An official employment contract.
• Competitive salary depending on the experience.
• Cell phone and laptop.
• Mobility allowance and fuel card.
• Meal vouchers.
• Annual vacation in accordance with legislation.